All Help Topics
Changing or Canceling Order
How to change or cancel an order you have placed with us
Order Status and Tracking
How to find out the status of your order and obtain the tracking associated with it
Request an Invoice
How to obtain an invoice from any previous purchases made with us.
Items Out of Stock
Why items are out of stock or on backorder and what it means
E-Mail Notifications
Order related notifications you may receive from us via e-mail
General Shipping Information
General shipping policies and procedures for all shipments
Shipping Issues
Shipping policies including damaged items, missing items, and undeliverable or refused packages
Return Policy and Instructions
Terahertz Store return policies and procedures
Damaged Items
Information about what do when you receive a damaged product
Defective Items
Information about what do when you receive a defective product
Warranty
All OEM products are sold with the full manufacturer's warrantyplease consult the information enclosed with your packaging for terms and conditions.
Account Info
Learn how to create an account and what the benefits of having one are.
Security
Checkout Security and Fraud Prevention
Terms Account
Setting up a terms account for wholesale or bulk purchases
Wholesale or Bulk Purchases
How to apply for a wholesale account and receive bulk discounts
Order Processing
Processing timeframes, placing an order, and order processing notifications
Payment Methods
Review payment options available at checkout
Phone Orders
How to place an order over the phone
Sales Tax and Tax Exempt
Sales tax, tax exempt, international taxes and when they are applicable
Sales Policies
Complete list of store policies and procedures
Clearance / Discounts
Details regarding items put on clearance and current coupons or promotions
Contact Us
Click here if you have a question on a product we sell, a general order related question or just need to contact us.
Product Support
Help with technical product questions, warranty information and part replacement.
Holiday Shipping & Hours
Please be aware of our Holiday operating times and shipping windows
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Account Management
Account Info
Creating a www.terahertzstore.com account is easy (you do not need an account to place an order):
When checking out, make sure to select the "New Customer" option. All you need to start is a valid email and a secure password of your choosing. After you complete your purchase, your account will be created and you will immediately gain all the benefits of being an account holder. If you already have an account setup, you can sign in to your account here.
Benefits of having a Terahertz Store account:
- Real time status updates on all your orders and returns.
- Ability to see detailed order history.
- Eligibility to enroll in subscription items to receive reoccurring discounts.
- Access to more store features and quicker help times.
- Connection to a dedicated sales representative if placing bulk orders.
Things you can change on your account:
- Email Address and password.
- Unsubscribe from email promotions.
- Item subscriptions.
- Delete Your Account / remove your information.
We respect your privacy and are committed to protecting any personal information you may provide us through our Website. View our privacy policy for more info.
Sign In To AccountSecurity
All orders placed with Terahertz Store are processed with the latest 256-bit SSL encryption on our secure server. Upon completion of your order we will confirm it immediately via e-mail. Your order will then be assigned a tracking number so that you may monitor its progress through our on-line customer care center. Every item regarding your order is held in the strictest of confidence using the latest on-line security. At NO time do we ever sell or distribute our customer information. If you wish to place your order via phone, please call us at 847-701-3024.To prevent fraudulent credit card use, Terahertz Store reserves the right to request additional information from you prior to processing your order.
Terms Account
If you wish to set up a terms billing account with us, please click here to apply online. Once your terms application has been approved by our credit department, you will receive a confirmation e-mail with your account information.